Driver Training App ("the App") is operated by Blink Digital UK ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Driver Training App and our website at www.drivertrainingapp.co.uk.
1. Who We Are
Data Controller: Blink Digital UK
Blink Digital UK
The Barns
Caverswall Common
Caverswall
Stoke-On-Trent
Staffordshire
ST11 9EU
United Kingdom
Website: www.drivertrainingapp.co.uk
For any questions regarding this Privacy Policy or your personal data, please contact us at:
2. Information We Collect
Depending on how you use the App, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Job title
- Company or employer details
- Username and password
Driver Training Information
- Course enrolment records
- Training progress
- Assessment and test results
- Completion certificates
- Training history
- User-generated responses and feedback
Technical Information
- IP address
- Device information
- Operating system
- Browser type
- App version
- Log files and diagnostic information
Usage Information
- Login activity
- Session duration
- Pages and features accessed
- Course interaction data
- Time spent on training modules
Location Information
Where enabled by your organisation or required for operational purposes, we may collect location information to support training verification, compliance monitoring, or fleet management activities. Location services can usually be controlled through your device settings.
3. How We Collect Information
We collect information:
- Directly from you when you register or use the App
- From your employer or training provider
- Through automated technologies such as cookies and analytics tools
- Through communications with our support team
4. How We Use Your Information
We use your information for the following purposes:
Delivering Training Services
- Creating and managing user accounts
- Providing access to training materials
- Recording training progress and completion
- Issuing certificates and qualifications
Customer Support
- Responding to enquiries
- Resolving technical issues
- Providing assistance with account management
Compliance and Reporting
- Producing reports for employers and training providers
- Demonstrating compliance with training requirements
- Maintaining audit trails
Service Improvement
- Monitoring App performance
- Improving user experience
- Developing new features and functionality
- Analysing usage trends
Security
- Preventing fraud and unauthorised access
- Maintaining platform security
- Detecting and investigating misuse
5. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual Necessity: To provide access to the Driver Training App and deliver training services.
- Legitimate Interests: To improve our services, maintain security, provide customer support, and manage our business operations.
- Legal Obligations: To comply with legal, regulatory, and industry requirements.
- Consent: Where required by law, including for certain cookies or marketing communications. You may withdraw consent at any time.
7. International Transfers
Some of our service providers may process data outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements (IDTAs)
- UK Addendum to Standard Contractual Clauses
- Adequacy decisions approved by the UK Government
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including training record retention requirements, contractual obligations, regulatory compliance, and legitimate business needs.
When information is no longer required, it will be securely deleted, anonymised, or destroyed.
9. Security of Your Information
We take appropriate technical and organisational measures to safeguard personal information, including:
- Secure servers and hosting infrastructure
- Encryption of data in transit
- Access controls and authentication measures
- Regular security monitoring
- Staff training and confidentiality obligations
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
11. Marketing Communications
We may occasionally send information about new services, updates, or features where permitted by law.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will continue to send essential service-related communications where necessary.
12. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request erasure of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact: privacy@drivertrainingapp.co.uk
We may ask for proof of identity before processing your request.
13. Automated Decision-Making
The Driver Training App does not use solely automated decision-making processes that produce legal or similarly significant effects on individuals.
Any assessment outcomes used within training programmes remain subject to appropriate human oversight where required.
14. Children's Privacy
The Driver Training App is intended for individuals aged 16 years and over. We do not knowingly collect personal information from children under the applicable age without appropriate consent or legal authority.
15. Complaints
If you are unhappy with how we process your personal information, please contact us first so we can attempt to resolve your concerns. You also have the right to complain to:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. The latest version will always be available at:
www.drivertrainingapp.co.uk/privacy-policy
Where changes are significant, we will take reasonable steps to notify users.